Legal

Refund & Cancellation Policy

Last updated: 13 June 2026 · Effective: 13 June 2026

Operator note — remove before publishing: the payment provider is still being finalized, so [PAYMENT PROVIDER] below is a placeholder — replace it once checkout goes live, and confirm the 7-day refund window matches that provider's own policy.

This policy explains how cancellations and refunds work for NannyEye Pro and NannyEye Max subscriptions. It forms part of our Terms of Use. The Free plan involves no payment and is not covered here.

1. Cancelling your subscription

You can cancel at any time from your account on the website, or by emailing support@hacksec.ai.
Cancellation stops the next automatic renewal. Your Pro/Max features stay active until the end of the period you have already paid for.
After the paid period ends, your account moves to the Free plan; the mobile apps continue to work on Free terms, and web-app access ends (the web app requires an active Pro or Max plan).

2. Refund eligibility

We want you to be happy with NannyEye. You may request a full refund within 7 days of:

your first purchase of a Pro or Max plan, or
an automatic renewal charge,

provided the request is made within that 7-day window. We may also issue refunds, at our discretion, where a confirmed technical fault on our side prevented you from using the Service and we were unable to resolve it.

Duplicate or accidental charges are always refunded in full once verified.

3. When refunds are not available

Requests made more than 7 days after the charge;
Partly-used billing periods after the 7-day window (we do not pro-rate);
Accounts suspended or terminated for breach of our Terms or Acceptable Use Policy;
Issues caused by your hardware, cameras, internet connection, or factors outside our control;
Free-plan usage (no payment is taken).

4. How to request a refund

Email support@hacksec.ai from the address on your account with:

your account email/username,
the approximate date and amount of the charge, and
the order or transaction ID if you have it.

We’ll confirm and process eligible refunds promptly.

5. Processing time

Approved refunds are issued to your original payment method through our payment provider, [PAYMENT PROVIDER]. It typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.

6. Auto-renewal & price changes

Subscriptions renew automatically until cancelled. We’ll notify you before any price change, and the new price applies only to renewals after the notice. To avoid a renewal charge, cancel before your renewal date — you can see your renewal date in your account.

7. Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country of residence (for example, statutory “cooling-off” rights for digital purchases). Where such rights apply, they take precedence over this policy.

8. Contact

Billing questions: support@hacksec.ai · HackSec.ai, 330, Atlanta Shopping Mall, Bhimrad-Althan Rd, Apcha Nagar, Althan, Surat, Gujarat 395017, India.